Privacy Policy
Effective Date: 01-01-2025
Welcome to Dhobighaat. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our laundry and dry cleaning services in Faridabad. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of personal information when you interact with us:
-
Personal Details – Name, phone number, email address, and delivery address for service bookings.
-
Payment Information – Billing details when you make online payments for our services.
-
Service Usage Data – Information related to the services you use, such as order history and preferences.
-
Website Interaction Data – IP addresses, device information, cookies, and browsing behavior when you visit our website.
2. How We Use Your Information
We collect your data to:
✔ Process Orders – To manage bookings, schedule pickups, and deliver laundry services.
✔ Communicate with You – To send order confirmations, service updates, and respond to inquiries.
✔ Improve Our Services – To enhance user experience based on customer feedback and usage trends.
✔ Marketing & Promotions – To send promotional offers, discounts, and updates (only with your consent).
✔ Security & Fraud Prevention – To ensure safe transactions and protect against unauthorized access.
3. How We Protect Your Information
We prioritize your data security by implementing:
-
Encryption – Secure handling of personal and payment information using encryption technologies.
-
Access Control – Restricted access to personal data to authorized personnel only.
-
Regular Security Audits – Routine checks to ensure data protection compliance.
4. Sharing of Information
We do not sell, trade, or rent your personal data. However, we may share your data with:
-
Service Providers – Payment gateways, delivery partners, and IT support for service fulfillment.
-
Legal Authorities – If required by law to comply with legal processes or protect against fraud.
5. Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to:
-
Improve website performance and user experience.
-
Store your preferences for faster access.
-
Analyze website traffic through Google Analytics or similar tools.
You can disable cookies in your browser settings, but this may affect website functionality.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage users to review the privacy policies of any external sites they visit.
7. Your Rights & Choices
You have the right to:
-
Access & Update Your Information – Request corrections to your personal details.
-
Opt-Out of Marketing Communications – Unsubscribe from promotional emails at any time.
-
Request Data Deletion – Ask for your personal information to be removed from our systems (subject to legal and operational constraints).
To exercise your rights, contact us at [Your Email/Contact Number].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
For any questions regarding this Privacy Policy or your personal data, you can contact us at:
📞 Phone: +91 7840030332
📧 Email: support@dhobighaat.co.in